Privacy Policy

Markaba collects and receives information when you send an inquiry about our offers, visit our platforms, or through other communications with us. We only process, collect or use the minimum necessary data to ensure the best services for our users.

This data may include (but is not limited to) name, identification/residency details, date of birth, email address, phone number, nationality, gender, income details, geographic location, age, reputation, job details, financing details, government support history, IP address, device information, device event information (such as crashes, system activity and device settings), browser type, browser language, the date and time of your request, referral URL, cookies that may uniquely identify your browser or any of your accounts on our platforms, and the details of your inquiry.

Markaba collects and uses data only with your explicit consent and where reasonably necessary to ensure the best services for our users. The purposes include, but are not limited to: responding to your inquiries or expressions of interest; signing or concluding any type of contract or agreement; requesting your feedback and responding to complaints; and providing you with personalised information about Markaba's services and latest offers.

Further purposes include: facilitating email campaigns conducted by the company's sales and marketing department; improving advertising services; managing your membership in Markaba's loyalty programmes; fulfilling any maintenance or service requests you submit through our applications; complying with our obligations under Saudi regulations and laws ("applicable regulations"); and informing you of changes to one or all of our core systems.

If you wish to unsubscribe, you can contact us after reading the details in the "Contact us" section.

Markaba may disclose your data in accordance with applicable regulations, upon request from government agencies, law enforcement agencies and other bodies authorised to request such information. Markaba may also disclose your data where we have a legitimate interest.

In certain limited circumstances, Markaba may transfer your data outside your country of residence. In such cases, we will take appropriate measures to ensure the continued protection and security of your data while it remains under our control.

The data you submit will be processed and stored on the company's servers. You can choose not to provide certain data we request, but this may affect access to and functionality of our platforms.

Your rights as a data subject may include, without prejudice to regulatory requirements: the right to access your data; the right to correct, complete and update your data; the right to withdraw your consent to the processing of your personal data at any time; the right to be informed about how and why your data is processed; the right to obtain your data in a clear and readable format; the right to object to or request the deletion of your personal data if it is inaccurate; and any other rights granted by applicable law.

We will make every reasonable effort to fulfil your request in accordance with applicable regulations.

In some cases, we may collect your data through the use of cookies. The term "cookie" refers to a small piece of text that is downloaded and stored on your hard drive, primarily designed to improve the services we provide. We use technical cookies to enable our platforms to function, and there are other forms of cookies and tracking technologies we may use, such as pixel tags.

These technologies enable us to recognise your device and personalise your online experience, and will only be installed with your consent. We also use cookies to measure traffic patterns, identify areas visited on our site and measure transaction patterns in aggregate form, for research purposes and to obtain illustrative statistics about our users' habits so we can improve our services while ensuring reasonable protection of our users' data.

We may install third-party cookies with your consent. If you do not wish to receive cookies, you can set your browser so that your device does not accept them.

Markaba is committed to processing your data in compliance with applicable regulations. To this end, Markaba relies on legitimate legal bases to process your data in accordance with applicable regulations.

If you have any questions regarding this Privacy Policy, or if you wish to exercise any of your rights regarding your data, you can contact our Data Privacy Office by email at privacy@markaba.com.sa.